I have seen all the big changes that most young people dont even know happened. I have been a customer for more than twenty years. Replace the entire staff with people that are nice and courteous and that will realize where their paychecks really come from. and no one playing bank of machines that used to be very popular.ĭump the union.

Pictures below show unanswered request for service to fix malfunctioning card reader. Unless changes are made soon, Bally's will regret lending their name to this facility and company in decline. You're better off choosing one on them and forgoing the frustrating, less than mediocre experience Bally's Twin River continues to be even with a new name. There are many alternatives to Twin River by any name. You can safely shoot a gun (as some have in the past) without fear of hitting players. On the last Saturday I visited no more than 5 people played on the bank of machines I regularly play in over four hours there. Management who are asleep at the switch while the casino experience there continues to decline as do the number of visitors. Rude and indifferent casino hosts who convey loudly and clearly that they don't care if you ever come back. Regular offers for junk from China no one really wants or needs. You'll wait over an hour and see no one after pressing the 'service' button on several machines to light up the row and maybe get some attention. Poor machine maintenance with the inability to find anyone to fix regularly malfunctioning card readers that deny you credit for the hundreds of dollars you are likely wasting there.

No one is really winning jackpots any way so there is less need for the slot attendants except when a machine malfunctions or runs out of paper to print tickets. Poor staffing with almost non-existent slot attendants. And good luck trying to find a drink server.) 2.

(The only concession to the disease that they seem to have made is removing the self-serve coffee and soft drink bar. Poor Covid protocols leave your health and safety very vulnerable. Here's what you will find on any given day when you visit Bally's Twin River in Lincoln: 1. The name has changed but the same poor, apathetic and indifferent service remains the same.

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